You can cancel an order yourself once 30 days or more have passed since order confirmation and the seller still has not shipped. This article covers how to request that cancellation, how long the review and refund take, and what happens if the seller ships afterward.
When you can cancel
You can cancel an unshipped order once 30 days or more have passed since order confirmation. Before that point, cancellation is handled by our team rather than by request.
How to request cancellation
Email [email protected] or simply reply to your order confirmation email and tell us you want to cancel the order. You can also contact your sales rep.
Review and refund timelines
A team member will review and process your request within 2 business days of receiving it.
Your refund will be processed within 5 business days to the original payment method.
If the seller ships after you cancel
Once the order is cancelled, any activity on the seller side is treated as a new listing. The parts are not shipped to you against the cancelled order. If you still want them, you can re-engage as a bidder and place another bid on that listing.
Run into a problem? We can help!
Contact [email protected] or your sales rep with any questions and we'll be happy to help.