When inspection turns up a quality exception other than a date code, a quantity variance or non-original packaging, we cancel that line from your order and relaunch the corrected part in a new auction. This article covers what that means for your payment and how you can bid again.
When this happens
The date code differs from the one published on the listing when you placed your bid
The parts are not the part number listed
The parts are damaged
The parts are pre-programmed
Several issues turn up on the same listing
What happens to your payment
We remove the line from your order and issue a credit note to your account, which you can apply to future orders. If you would rather have the payment returned to your original payment method, ask us and we will arrange it.
What happens to the parts
The parts stay at our hub and go back up in a new auction with corrected information, so you can bid again if it still fits your needs.
Bidding again
The corrected part goes up in a short auction that runs for 5 business days. Everyone who bid on the original listing is invited, including you.
Bids you place are binding: If the seller accepts your bid you are required to buy the part, subject to our Terms of Sale. See Placing a Bid on an Auction Part, What is a binding bid? and Auction timelines.
Run into a problem? We can help!
Contact [email protected] or your sales rep with any questions and we'll be happy to help.