The quantity we count at our hub is the quantity that governs your order. If it differs from what you ordered, we notify you about the quantity variance before the parts ship.
Why quantities differ
Sellers count their own stock when they create a listing. Partial reels and trays are normal in excess inventory, so the count at our hub is sometimes higher or lower than the listing showed. Our inspected count is the one we work from.
Reviewing a quantity variance
Quantity variances are handled in the platform. We notify you when one is found, and you accept the inspected quantity or request to speak to your sales rep.
If you accept
The unit price does not change. We recalculate your order total on the inspected quantity, send you an updated order confirmation and invoice, and the parts ship once payment is received. See What are the payment terms?
If we received your payment before the order total changed, you will receive a credit note or an additional invoice. For credit notes, if you would rather have the difference returned to your original payment method, contact us and we will arrange it.
If you do no accept
You can discuss your options with your sales rep. If the part is cancelled, we remove the line from your order and issue a credit note to your account if payment has been made, which you can apply to future orders. If you would rather have the payment returned to your original payment method, contact us and we will arrange it.
The parts stay at our hub and go back up in a new auction with corrected information, so you can bid again if it still fits your needs. See Why was part of my order cancelled and relaunched?
Run into a problem? We can help!
Contact [email protected] or your sales rep with any questions and we'll be happy to help.